To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging (including tags/labels where applicable).

Returns must be requested within [30] days of delivery (based on tracking confirmation). After approval, the item must be shipped back within [7] days.

The following items are generally non-returnable (unless defective or required by law):

• Final sale/clearance items (marked “Final Sale”).
• Gift cards / digital products.
• Personalized/custom-made items.
• Items damaged due to misuse, wear, or improper handling.
• Hygiene-sensitive items (if applicable) once opened.

• Please return items with all original accessories, freebies, tags, and packaging.
• We may reduce the refund or refuse the return if items are used, altered, or missing parts.
• To avoid damage during return shipping, use protective packaging.

To start a return, follow these steps:

1. Email us at [support@yourdomain.com] with your order number and reason for return.
2. We will confirm eligibility and provide return instructions/return address (and label if applicable).
3. Ship the item back within [7] days of approval.
4. After inspection, we process your refund or exchange.

Tip: Add your return portal link here (if you use one): [Return Portal Link]

• Customer-paid returns: You are responsible for return shipping costs unless the return is due to our error.
• Our error: If you received a defective/wrong item, we cover return shipping (where applicable).
• Original shipping fees (if any) are generally non-refundable unless required by law.

We offer exchanges for eligible items, subject to stock availability. If the requested item is unavailable, we may offer an alternative, store credit, or a refund.

• Exchange requests should be made within the return window.
• Exchanged items follow standard processing and shipping times.

After we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are processed to your original payment method within [5–10] business days.

• Bank/payment provider posting times may take an additional [2–7] business days.
• If the item is returned used/damaged, we may issue a partial refund or decline the refund.

Orders can be cancelled before dispatch. Once shipped, the order cannot be cancelled and must follow the return process.

• To cancel, contact us immediately at [support@yourdomain.com] with your order number.
• Cancellation requests are not guaranteed if fulfillment has already started.

If your item arrives damaged, defective, or you received the wrong item, notify us within [48] hours of delivery.

• Email [support@yourdomain.com] with order number + clear photos/videos of the issue.
• We may offer a replacement, exchange, or refund depending on the case and stock availability.
• Do not discard packaging until the claim is resolved (carrier may require it).

If you haven’t received your refund yet:

1. Check your bank/credit card statement again.
2. Contact your bank/card provider (posting time may vary).
3. If it’s still missing after [10] business days, contact us at [support@yourdomain.com].

For return/refund requests, contact:

• Email: [support@yourdomain.com]
• Business name: [Your Store Name / Legal Entity]
• Address: [Your Business Address]